Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day:
- on which you or a third party other than the carrier designated by you takes possession of the goods, or
- in the case of partial delivery: on which you or a third party designated by you took possession of the last goods.

To exercise your right of withdrawal, you must contact NAVIN, ul. Kornela Makuszynskiego, 15, 31-752 Kraków, Poland

Email: sales@navin-radiators.de Telephone: +48 576-192-914

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract.

Consequences of revocation

If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods, unless the goods were damaged upon delivery or have a manufacturing defect – in which case we will cover the return costs.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Sample cancellation form

If you wish to cancel the contract, please fill out this form and send it back.

– To [company name, address, email]:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):

– Ordered on (*) / received on (*):
– Name of the consumer(s):
– Address of the consumer(s):
– Signature of the consumer(s) (only in case of notification on paper):
- Date:

(*) Delete as appropriate.